Return and Refund Policy
Returns and Refunds
To submit a request to return any purchased items , please contact us within forty-eight (48) hours of the order’s delivery. If your return request is authorized, the return must be postmarked and shipped within seven (7) calendar days of the authorization.
After our warehouse receives your authorized return, we will issue a full refund in the original payment method, less any shipping charges, or as agreed upon via the return authorization.
We are not responsible for return shipments lost before delivery, and we highly recommend any return be shipped with a tracking number.
Returning All Merchandise
If the contents of your factory-sealed product contain manufacturing imperfections, such as missing, damaged, miscut, or misprinted items, please contact us so we evaluate the case and proceed with the return process.
Apparel that has been laundered, worn, or altered in any way may not be returned.
Altered items may not be returned.
Cancellations
You may contact us to cancel an order for any reason before the order ships.
Cancelling multiple preorder items may result in a 10% cancellation fee.
Problems with an Order
If your online order contains a discrepancy or the condition of the items is not as described, please contact us with both your order number and a description of the problem within forty-eight (48) hours of delivery.
You are responsible for all shipping related costs associated with returns. Because we are unable to issue a refund for any return that is lost in transit, we highly recommend that you use a trackable and insured shipping method.
ORDERS
Kirin's Realm LLC reserves the right to refuse any order placed on the Site. Kirin's Realm may, in its sole and absolute discretion, limit or cancel quantities of any order for any reason. In the event Kirin's Realm changes or cancels your order, Kirin's Realm will attempt to notify you by sending you an e-mail and/or contacting you via the billing address/phone number provided at the time your order was made.
Questions or comments regarding the Site should be directed by electronic mail or via U.S. mail to Kirin's Realm, at the following address:
5900 Balcones Drive Suite 100
Austin, TX 78731
DISCLAIMER ON KIRIN'S JOGGERS SHIPPING
Service is *created on-demand*, so expect a week and a half for fulfillment and creation, and from there it will be delivered on the offered shipping service.
Remember, the piece will be created just for you, So in addition to the shown size, if you would like to add any details about the desired fitting, please let us know, and we'll make it happen*!
INTELLECTUAL PROPERTY INFORMATION AND POLICY
KIRINSREALM®, names and images are trademarks of Kirin's realm LLC. All other trademarks are the property of the respective trademark owners. You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to Kirin's Realm or others without obtaining the prior written consent of the owner of such rights. Kirin's realm will remove any content or information from the site which it in good faith believes to infringe the intellectual property rights of others upon receipt of proper notification to Kirin's Realm by such rightholder.